Privacy and Security Policy

Privacy Statement

The County of Fresno ("County") is committed to protecting the privacy of the individuals utilizing the County’s Website; however, personal information submitted to the County’s Website may be subject to disclosure pursuant to various California laws, including, but not limited to, the California Civil Discovery Act of 1986 and the California Public Records Act. The County may share such information with other agencies if: (1) the information relates to that agency; (2) to protect the interests of others; (3) to protect and defend the rights or property of the County ; or (4) as otherwise provided by law.

The County’s Website contains links to other sites. Please be aware that the County is not responsible for the privacy practices of such other sites. We encourage our users to be aware when they leave our site and to read the privacy statements of each and every Website that collects personally identifiable information. This privacy statement applies solely to information collected by the County’s Website.

The County of Fresno does not use its Website to:
Collect personal information for commercial marketing. The County will not send you unsolicited email regarding any commercial offers or advertisements at any time.
Create individual profiles with the information provided by users of this site, nor does it give such personal information to third parties or private organizations. The County does not track personal information about individuals and their visits.
The County of Fresno does use its Website to:
Collect personal information for the purpose of responding to a user's request or input, or to complete an online transaction. If a user chooses to provide the County with personal information, such as sending an e-mail to a County employee or by filling out and submitting an online form located on the County’s Website , the County may use that information to respond to the user's message and to assist in obtaining information the user may have requested. The County treats e-mails submitted by a user the same way it treats letters to the County. The County will not share e-mail addresses submitted by a user through the County’s website.
Provide electronic commerce capabilities, should a user provide any personal information and/or payment information while using the County’s Website. Such information may be collected, processed and disclosed to complete an online transaction and for record-keeping for such activities as billing, permits, licenses and other business-related purposes.
Collect usage statistics for site management, such as assessing what information is of most and least interest, determining technical design specifications, and identifying system performance issues. The information does not identify you personally. The following information about your visit is collected:
The Internet domain and/or IP address from which you access the County’s Website ;
The type of browser and operating system used to access the County’s Website ;
The date and time of the visit;
The pages visited; and
If you link to the County’s Website from another website, the address of that Website.
The County’s Website may transfer information to your computer through cookies or other technology. The use of cookies or similar technology is an industry standard and does not personally identify users, although they do identify a user's computer. Cookies or similar technology can make the Internet more useful by storing information about your preferences on a particular site. If preferred, you can configure your browser to refuse cookies. However, you may not be able to take full advantage of the County’s Website if you do so.

Security Statement

The County Website utilizes encryption technology. However, the user should not assume that information submitted to the County Web server would be treated as confidential (See above Privacy Statement). If a user submits information to the County’s server through a web page containing visible indicators of active encryption technology, the County will take all reasonable precautions to safeguard the confidentiality of such information.

Web Accessibility Guidelines

The County of Fresno is committed to providing equal access to its electronic information technologies and services for all residents, visitors and business customers. As the World Wide Web has become an essential means by which we provide information to and conduct transactions with our community, our goal is to provide information and services in ways that work effectively for all.

It is one of our goals to continually improve the Web site to achieve compliance with the latest standards in functionality and universal accessibility. We follow the federal ADA Section 508 rules.

Tools for Blind & Visually Impaired Users

Adobe, the makers of Acrobat and Acrobat Reader, has developed tools to assist blind and visually impaired users. Please visit the Adobe Accessibility area for more information. Please note that the tools designed to create simple HTML documents easily read by standard speech-synthesis software will not retain the graphic images or text formatting of an original Adobe PDF.

Additional Applications

Some of the services and information posted on County of Fresno website require that a user download and install additional applications as part of their browser software. The basic versions of these applications are offered, at no cost, on the vendors’ Web sites. These applications include Adobe Acrobat Reader: The County uses Adobe Acrobat to create Portable Document Format (PDF) files to provide online access to County documents in their original formatting. There are several converter applications available online that will convert PDF documents into a variety of alternate document formats, including simple HTML.