Welcome to the Department of
Child Support
Helping children and families thrive. We work with parents to establish, enforce, and modify child support orders — for stronger families and brighter futures.
Quick Links
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Arrears Calculator
Use the Arrears Estimator to see how fast you can pay off your child support arrears (i.e. "back–pay") by paying a specific amount each and every month.
Try the Arrears Calculator
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Employer Resources
As employers, you are one of our closest partners, with an important role in helping ensure families get the financial and medical support they need. Online resources are available to all employers.
Visit the Employer Resource Center
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Escrow and Title Company Requests
For our escrow and title company partners, your online requests can be submitted here for a more standardized submission process. It will allow you to provide your documents more easily by simply uploading them online. Click the button below to access the online submission form.
Open the Title Company Demand Request e-form
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Family Law Facilitator
The Family Law Facilitators office can provide assistance in handling child support and spousal support cases, custody/visitation orders, domestic violence restraining orders and other related topics.
Visit the Facilitator's Office
Getting Child Support
Info about getting child support.
To Our Customers
Office hours, payments and case access.
Helpful Videos
Information and walkthroughs.
Did you know?
State and federal child support laws have changed more in the last five years than in the last five decades. Check out the local child support agency – with new laws and a new approach – it’s your best deal!
Questions? Contact us.
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Child support options compared
| Benefits |
Court |
Apps |
Private Services |
Child Support Services |
| Help with paperwork |
No |
No |
No |
Yes |
| Court-free option or court alternatives |
No |
No |
No |
Yes |
| Court fees |
$435 or more |
$435 or more |
$435 or more |
$0 |
| Fees |
Not applicable |
Monthly fee or % of collections |
25–40% of collections |
Free or $35 per year |
| Enforcement |
No |
No |
Not guaranteed |
Yes |
Lobby Hours
The Fresno County Department of Child Support Services (DCSS) lobby is open to customers Tuesdays, Wednesdays, and Thursdays from 8:30 AM - 3:00 PM (closed for lunch 12:00 - 1:00 PM) excluding holidays. Any appointments will be scheduled by a caseworker on an as needed basis.
Document Drop-Off
If you need to drop off documents or legally serve our office, a secure drop box has been placed in the lobby of the County Plaza Building.
In-Person Payments
If you need to make a payment in person, our TouchPay kiosk has been moved to the lobby of the County Plaza Building. Effective August 1, 2020, there is a 2.2% card processing fee on all credit and debit card transactions. Cash transactions are free.
Cash Payment Options
Customers who normally make cash payments using the kiosk also have the option to use our PayNearMe service which is available at 7-Eleven, Family Dollar, CVS, and Ace Cash Express stores. Customers will need a payment code, which they can get by calling (866) 901-3212.
Customer Connect - Access your Case Information online
Customers are encouraged to conduct their Child Support related business using one of the following methods:
— by using our online case service option, Customer Connect, which is the best option at this time. In Customer Connect, customers can send an electronic message to a worker and set-up text messaging options, or
— Customers can call (866) 901-3212
— View Customer Connect instructional flyer English or Spanish
Call Center Hours
Our call center hours are 8:00 AM - 3:30 PM, Monday - Thursday, and 8:00 AM - 12:00 PM on Fridays (excluding holidays).
See how child support services and tools work.
Explore these short videos to learn more about Fresno County Child Support Services and get step-by-step guidance for using Customer Connect and ExpertPay.
Play this video: ExpertPay Video – English
ExpertPay Video – English
Play this video: ExpertPay Video – Spanish
ExpertPay Video – Spanish
Play this video: Child Support Services - Fresno County
Child Support Services - Fresno County
Play this video: Customer Connect Overview
Customer Connect Overview