Information Technology Services Department
We Provide Solutions!

I am proud to lead a dedicated team committed to delivering innovative, reliable, and secure technological solutions that support vital services in Fresno County. ITSD’s role extends far beyond infrastructure — we are strategic partners who enable efficiency and foster collaboration.
ITSD offers a wide range of capabilities including application development, GIS, data analytics, digital transformation, and user support. We actively research and investigate new technologies to understand how they can be implemented to provide faster and more efficient services. Our team of technology and administrative professionals’ partner with agencies to deliver solutions that benefit the people of Fresno County.
By leveraging technology, the County is able to provide accessible and user-friendly digital services that ultimately serve the needs of our constituents. Whether a Fresnan is seeking services or engaging with government initiatives our goal is to make these interactions as seamless as possible.
Our team stands by the motto “We Provide Solutions!”
Mike Kerr
MPA, MBA, PMP
Chief Information Officer
Vision & Mission
Vision
Through precise execution and innovative leadership, ensure the County of Fresno is a premier leader in state-of-the-art digital solutions that deliver exceptional public service and the highest quality of life.
Mission
To provide innovative solutions enabling the County of Fresno to deliver exceptional services to improve the quality of life for the citizens of Fresno County.
ITSD at a Glance
The Information Technology Services Division (ITSD) has a $70M budget and 125 staff providing technology-related services to 20 internal County departments and external governmental agencies, excluding the Sheriff-Coroner-Public Administrator's Office. ITSD is responsible for core services to departments and staff that support infrastructure, enhance communication and offer advice and solutions for IT needs.
Core services include:
Application Hosting Services
Support for network infrastructure, databases, development environments, ERP systems, and desktop and service desk operations.
- Data Center
- Servers
- Network
- Storage
Collaboration Services
Utilizing the O365 suite and multimedia to enhance communication and coordination among departments.
- Email
- Instant Messaging
- Multimedia
- File Sharing
Consulting Services
Offering expert advice and solutions for various IT needs.
- Project Management
- Training & Development
- Expertise & Resources
Workplace Services
Providing devices and support for employees to perform daily operations.
- PCs, Laptops, Tablets
- Phones
- Graphics
- Network & Internet
- Service Desk Support
Quick Access
Technology Resources
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Monthly Tickets Resolved
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Inbound Threats Blocked
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Incidents solved in the last 12 months
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Average Satisfaction Score
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Devices Under Management
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