Resources for IHSS Care Providers

Woman typing on a laptop

Fresno County Public Authority is committed to supporting our Care Providers and providing them with the most current information. We have gathered the following resources for our Care Providers to assist with timesheet & payroll issues, financial planning and care and general support. 

Report Abuse

faces of elders with words know abuse report abuse

Adult Protective Services Care Line
(559) 600-3383 or (800) 418-1426

Report Elder Abuse

Child Abuse Prevention

Child Protective Services Hotline
(559) 600-8320

Report Child Abuse


Fresno County IHSS Provider and Recipient Call Center (PARCC)

Call Center

(559) 600-6666

The Fresno County Provider & Recipient Call Center (PARCC) is available to help recipients and providers with general program information as well as to make certain changes/report information. Please contact PARCC at (559) 600-6666 option 4 for any of the following requests:

  • Report Fraud or Abuse
  • Report a termination, reinstatement or period of leave for a Care Provider
  • Request a list of IHSS Registry Providers
  • Request a duplicate W-2 (or download online now!)
  • Request a W-4/DE 4 (or download online now!)
  • Report a lost or stolen check
  • Reschedule your New Provider in-Person Enrollment Appointment
  • Registry Providers:
    • An active Registry Provider can complete their monthly update or report new information
    • An applicant Registry provider can reschedule their training or screening class


Department of Social Services IHSS Service Desk for Providers & Recipients

1(866) 376-7066

The IHSS Service Desk is available to help those recipients and providers that need assistance with the Electronic Services Portal Website. Please contact the IHSS Service Desk at 1(866) 376-7066 during normal business hours of 8am- 6pm Monday through Friday, excluding major holidays.


  • Option 1: Direct Deposit
  • Option 2: Garnishments
  • Option 3: Telephone Timesheet Assistance Line
  • Option 4: Electronic Services Portal
  • Option 5: Timesheet Status
  • Option 6: EVV Location Services - Check-in/Check-out
  • Option 6: General Questions

Electronic Services Portal (ESP)


Electronic Services Portal (ESP)

Track timesheet and view payment status
Check timesheet history
Request supplemental timesheets (if applicable)
Recipients can approve timesheets online
Providers can submit timesheets directly online
Complete a paid sick leave request
Enroll, change or dis-enroll in Direct Deposit



Career Pathways Training Program


FREE training program for IHSS/WPCS providers. Providers can be paid for attending and completing training classes!

Join Us for In-Person IHSS Training Classes This June!

Fresno County is excited to partner with Homebridge to host in-person training classes for IHSS Providers this June! These classes are a great opportunity to enhance your skills, connect with fellow providers, and stay up to date with best practices in caregiving. Please see here(PDF, 248KB) for class details. Registration opens on the Homebridge website on Tuesday, May 28.



Providers will need to complete their 15th hour under a specialized pathway on or before September 30th, 2024 and work a minimum of 40 hours in the month of October for their recipient in order to meet the eligibility requirements of the one (1) month incentive claim. The 40-hour requirement must be met by October 31, 2024.

Providers will need to complete their 15th hour under a specialized pathway on or before April 30th, 2024, and work a minimum of 40 hours a month for their recipient from May to November in order to meet the eligibility requirements to submit the six (6) month incentive claim. The 40-hour requirement must be met by November 14, 2024.

IHSS and WPCS providers must submit Training and Incentive claims by November 15, 2024. CDSS staff will process claims in the order in which they are received. All claims will be reviewed and processed by December 15, 2024.


Please visit

IHSS Career Pathways Program

to learn more!




SEIU 2015


As part of being an IHSS care provider, you are automatically represented by SEIU Local 2015 for wages, benefits and certain terms of employment. You are also eligible to join the SEIU Local 2015 as a union member. For information regarding SEIU 2015 membership please visit here

or you can call the Member Action Center at 855-810-2015


Health Care Employees Dental and Medical Trust

Green Logo for Dublin Health Care Trust The Health Care Employees Dental and Medical Trust provides information regarding your eligibility, enrollment status, hours, wait list number, premium and benefit information.


Kaiser Permanente Medical Benefits

  • Access to Kaiser Doctors and Facilities only
  • $20 Office Visit Copay
  • $10 Generic / $30 Brand Name Prescription Copay
  • $500 per Admission Hospital Copay

United Health Care Dental Benefits

  • Access to United Health Care dentists only
  • No Copayment on many Diagnostic and Preventative Services
  • Set Copayments on Major Services


At this time, the benefits are available at a cost of $18 per month which will be deducted from your paycheck once you are enrolled. These benefits are for IHSS Providers only; they do NOT include spouse or dependent coverage.

For More Information

For information regarding your eligibility for insurance please contact the Health Care Trust at 1-800-824-3316 OR Email


Workers' Compensation

Workers' Comp

If you are a Care Provider who is injured while working for an In-Home Supportive Services (IHSS) Recipient, you can file a Workers’ Compensation claim. To report your injury, call (559) 600-6666 option 4.  A Public Authority staff member will take your claim. After your claim is filed and all documents are received, your claim will be forwarded to and processed by: Intercare Holdings Insurance Services. For claim status,  call Intercare at (800) 771-5454 Or (916) 781-5700