Resources for IHSS Care Providers

Adult Protective Services Care Line
(559) 600-3383 or (800) 418-1426

Report Elder Abuse

Child Protective Services Hotline
(559) 600-8320

Report Child Abuse

(559) 600-6666

The Fresno County Provider & Recipient Call Center (PARCC) is available to help recipients and providers with general program information as well as to make certain changes/report information. Please contact PARCC at (559) 600-6666 option 4 for any of the following requests:

• Report Fraud or Abuse
• Report a termination, reinstatement or period of leave for a Care Provider
• Request a list of IHSS Registry Providers
• Request a duplicate W-2 (or download online now!)
• Request a W-4/DE 4 (or download online now!)
• Report a lost or stolen check
• Reschedule your New Provider in-Person Enrollment Appointment
• Registry Providers:
  • An active Registry Provider can complete their monthly update or report new information
  • An applicant Registry provider can reschedule their training or screening class

1(866) 376-7066

The IHSS Service Desk is available to help those recipients and providers that need assistance with the Electronic Services Portal Website. Please contact the IHSS Service Desk at 1(866) 376-7066 during normal business hours of 8am- 6pm Monday through Friday, excluding major holidays.

• Option 1: Direct Deposit
• Option 2: Garnishments
• Option 3: Telephone Timesheet Assistance Line
• Option 4: Electronic Services Portal
• Option 5: Timesheet Status
• Option 6: EVV Location Services - Check-in/Check-out
• Option 6: General Questions

Electronic Services Portal (ESP)

Track timesheet and view payment status
Check timesheet history
Request supplemental timesheets (if applicable)
Recipients can approve timesheets online
Providers can submit timesheets directly online
Complete a paid sick leave request
Enroll, change or dis-enroll in Direct Deposit

FREE training program for IHSS/WPCS providers. Providers can be paid for attending and completing training classes! Please visit

IHSS Career Pathways Program

to learn more!

Our Career Pathways team is thrilled to share the latest training videos focused on behavioral health. The next series will focus on intellectual disabilities, cognitive impairments and neurodegenerative diseases. Stay tuned!

Anxiety, OCD, and Paranoia Three caregivers discuss their experiences, strategies, and techniques for working with a consumer with Anxiety/OCD/Paranoia.

Depression and Mood Disorders Three caregivers discuss their experiences, strategies, and techniques for working with a consumer with Depression and mood disorders

Personality Disorders Consumer Syreeta discusses with her caregiver Heidi about her experience with personality disorders, the challenges and the realities of living with these diagnoses, and how to best care for an individual with these symptoms.

Psychosis Three caregivers discuss their experiences, strategies, and techniques for working with a consumer experiencing an episode of psychosis.

PTSD Three caregivers discuss their experiences, strategies, and techniques for working with a consumer experiencing an episode of psychosis.

Self-Harm and Suicide Consumer Syreeta shares her thoughts on living with self-harm and suicidal thoughts, and ways for a caregiver to identify these behaviors in the consumers they are caring for.

CAREER PATHWAYS EXTENSION DETAILS

Providers will need to complete their 15th hour under a specialized pathway on or before September 30th, 2024 and work a minimum of 40 hours in the month of October for their recipient in order to meet the eligibility requirements of the one (1) month incentive claim. The 40-hour requirement must be met by October 31, 2024.

Providers will need to complete their 15th hour under a specialized pathway on or before April 30th, 2024, and work a minimum of 40 hours a month for their recipient from May to November in order to meet the eligibility requirements to submit the six (6) month incentive claim. The 40-hour requirement must be met by November 14, 2024.

IHSS and WPCS providers must submit Training and Incentive claims by November 15, 2024. CDSS staff will process claims in the order in which they are received. All claims will be reviewed and processed by December 15, 2024.

As part of being an IHSS care provider, you are automatically represented by SEIU Local 2015 for wages, benefits and certain terms of employment. You are also eligible to join the SEIU Local 2015 as a union member. For information regarding SEIU 2015 membership please visit here

or you can call the Member Action Center at 855-810-2015

The Health Care Employees Dental and Medical Trust provides information regarding your eligibility, enrollment status, hours, wait list number, premium and benefit information.

Benefits

Kaiser Permanente Medical Benefits

• Access to Kaiser Doctors and Facilities only
• $20 Office Visit Copay
• $10 Generic / $30 Brand Name Prescription Copay
• $500 per Admission Hospital Copay

United Health Care Dental Benefits

• Access to United Health Care dentists only
• No Copayment on many Diagnostic and Preventative Services
• Set Copayments on Major Services

COST

At this time, the benefits are available at a cost of $18 per month which will be deducted from your paycheck once you are enrolled. These benefits are for IHSS Providers only; they do NOT include spouse or dependent coverage.

For More Information

For information regarding your eligibility for insurance please contact the Health Care Trust at 1-800-824-3316 OR Email ihss@dublinsure.com

If you are a Care Provider who is injured while working for an In-Home Supportive Services (IHSS) Recipient, you can file a Workers’ Compensation claim. To report your injury, call (559) 600-6666 option 4.  A Public Authority staff member will take your claim. After your claim is filed and all documents are received, your claim will be forwarded to and processed by: Intercare Holdings Insurance Services. For claim status,  call Intercare at (800) 771-5454 Or (916) 781-5700