DSS Customer Service Feedback

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The Department of Social Services (DSS) is committed to providing excellent customer service. Your feedback is important to us and will be used for quality assurance, staff training, and service delivery enhancements. If you would like to provide your customer service feedback, you can speak to the immediate supervisor of the DSS employee involved or complete a Customer Service Feedback form and submit through:

  • BenefitsCal.com (https://benefitscal.com/)
  • Drop Box or Lobby Self-Scan Kiosk located at our offices (Locations and Services)
  • Customer Service Feedback Hotline: 559-600-2399
  • Fax: 559-600-7706
  • Mail: 
    Department of Social Services
    P.O. Box 1912, Fresno, CA 93712-1918

Thank you for your time and for helping us improve our services!

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