Electronic Benefit Transfer (EBT) Card Information

If you need to request a replacement EBT Card because your EBT card is lost, stolen, damaged, or if you need to change your PIN call the EBT Customer Service line right away at 1-877-328-9677.

Check your account balance, find retailers, and ATMs that accept your EBT card without charges at the ebtEDGE Cardholder Portal.

You can authorize a responsible person that you trust to receive an EBT card to use on your EBT account.  Your designated alternate cardholder can use your CalFresh and Cash benefits on your behalf. 

To designate someone, submit a completed TEMP 2201 form to Fresno County DSS.  You can call Fresno County DSS to request a copy of the TEMP 2201 be mailed to you. 

Manage your your CalFresh and/or CalWORKs benefits easily and securely.

Visit ebtEDGE.com for more information about the free ebtEDGE mobile app or to manage your EBT card online

ebtEDGE features include:

• Reset PIN or password
• View last 365 days of transactions
• Order EBT card replacements
• Freeze card and Unfreeze card functionality
• Block out of State Transactions
• Block Internet Transactions
• And more 

Have questions?  Review FAQs here

CalFresh recipients can use their EBT card to purchase groceries online at Albertsons, selected stores via Instacart, Amazon, Safeway, Vons, and Walmart.

For more information and to find out which stores offer online purchasing for home delivery or pick up visit EBT Online at https://www.cdss.ca.gov/ebtonline.

Cash recipients will also be able to use their benefits to make food or other purchases at participating retailers.

Watch our YouTube video for more information https://youtu.be/jfyHjb6-smw

Types of EBT Theft

• EBT skimming occurs when a thief places a device on a retailer’s card-swiping machine to copy your EBT card information so they can steal your EBT benefits.
• EBT scamming occurs when a thief deceives you into giving out your personal information so they can steal your EBT benefits. Personal information includes your EBT card number, EBT PIN number, social security number, or bank information.

Think your benefits may have been stolen?

• Immediately call the EBT Customer Service phone number on the back of your EBT card, 1-877-328-9677, or call Fresno County DSS and speak to a worker during our Service Center hours.
• Complete claim forms and return them to Fresno County DSS
  • CalFresh or Cash benefits stolen through EBT skimming or CalFresh benefits stolen through an EBT scam complete form EBT 2259.
  • Cash benefits stolen through an EBT scam complete forms EBT 2259 and EBT 2259A.

EBT theft is increasing in California and new scams to steal your benefits happen fast. 

• Do not give out your EBT card number and PIN
• County, State, and Federal government will NEVER ask you for your EBT card number and PIN by a text message, phone call, email, or on a website.
• Do not let anyone take a picture of your EBT card.
• Cover your hand when entering your PIN.
• Change your PIN the day before your benefits become available every month.
• Do not click on any links from text messages about your EBT account.

Visit the California EBT Project Office website to view current scams that have been reported.

The California Department of Social Services (CDSS) is providing  a security tips video for those who use EBT cards to receive food and cash assistance to help educate EBT cardholders and reduce EBT theft. 

• Watch Out for EBT Scams video