05-19-2025 Press Release: Temporary Operational Hours Change DSS Eligibility Contact Center(PDF, 1MB)

Wednesdays effective May 21, 2025:

When calling (559) 600-1377 or 1-855-832-8082 (toll free), the public will not have the option of speaking with an Eligibility Worker on Wednesdays.

Contact Center Eligibility Workers remain available to assist with phone calls Monday-Tuesday, and Thursday-Friday, 7:30AM - 4:30PM

During these Wednesday closures, Contact Center Eligibility Workers will be working diligently to complete outstanding applications, renewals, scheduled interviews, and other urgent tasks for our CalFresh, Medi-Cal and Cash Aid recipients. 

DSS is confident this focused effort will ultimately result in a drop in call wait times and lobby traffic, allowing for overall better quality client services for our Fresno County residents. 

 All other DSS services including DSS Lobbies, Child Welfare, and Adult Services remain unchanged.

Flyers linked here in English and Spanish: 

DSS-Contact-Center-Update_English.pdf(PDF, 485KB)

DSS-Contact-Center-Update_Spanish.pdf(PDF, 488KB)

DSS would like to remind the public about the various self-service options available

• Click the image above to apply for, view and renew benefits online from your mobile device or computer
• Automated IVR Access Line, available 24/7: (559) 600-1377
• Paper applications and secure drop-boxes available 24/7 in the front of DSS Lobbies
• Mail-in address: PO Box 1912, Fresno CA 93718
• Central Fax Line: (559) 600-7706
• Self-Service Stations available for use in DSS Lobbies

English-Spanish-DSS-Location-Flyer_05-2025.pdf(PDF, 199KB)

DSS works with various Community Based Organizations (CBO's) who can assist Fresno County residents with applying for CalFresh, Medi-Cal and Cash Aid assistance programs.

If you are part of a CBO and your agency would like to request a BenefitsCal Assistor Account in Fresno County, you can email CBOSupport@FresnoCountyCA.gov with your request.

The following organizations have approved BenefitsCal Assistor Accounts in Fresno County:

• Alliance for Medical Outreach and Relief
• Aria Community Health Center
• Bethany Christian Services of Northern CA
• Binational of Central California - Fresno
• California Farmworker Foundation
• Catholic Charities Fresno
• Central California Food Bank
• Centro Binacional Para El Desarrollo Indigena Oaxa
• Centro La Familia Advocacy Services, Inc.
• Clinica Sierra Vista
• Clovis Community College
• Community Health System Fresno
• Community Justice Alliance
• Comprehensive Youth Services, Sanger Family Resource Center
• County of Fresno Public Guardian Office
• Education and Leadership Foundation
• EPU Children’s Center Valley Dream Center Campus
• Fresno County Department of Behavioral Health
• Fresno County Department of Public Health
• Fresno County Probation - JJC Facility
• Fresno County Sheriff
• Fresno County Veterans Service Office
• Fresno Economic Opportunities Commission
• Fresno Interdenominational Refugee Ministries (FIRM)
• Fresno Metro Ministry
• Fresno Rescue Mission Academy
• Fresno State Food Security Project
• Health Net, Inc.
• Hidden Wealth Foundation
• HOPE Sanger
• Jakara Movement
• North Star Family Center
• Poverello House
• Reading and Beyond
• Salvation Army Adult Rehabilitation Center Fresno
• The Fresno Center
• The Salvation Army
• Turning Point of Central California
• United Farm Workers Foundation
• United Health Centers of the San Joaquin Valley
• United Way Fresno and Madera Counties
• VA Central California Health Care System
• Valley Health Team, Inc.
• WelbeHealth
• West Fresno Family Resource Center
• Westside Family Preservation Services Network
• WHCDD Coalinga
• Youth Centers of America

Department Resources

BenefitsCal-Informational-Flyer.pdf(PDF, 261KB)

DSS-Employment-Resource-Center.pdf(PDF, 264KB)

DSS-Location-Flyer.pd(PDF, 126KB)f

Medi-Cal Information

2026-2027-MC-What-Members-Need-to-Know-Budget-Changes.pdf(PDF, 142KB)

2025-HCO-Office-Hours.pdf(PDF, 571KB)

Community Resources

United-Way-Fresno-Madera-211-Flyers.pdf(PDF, 2MB)

Affordable-Internet-CETF.pdf(PDF, 3MB)