DBH Hmoob

Who We Are  -

Welcome to the Fresno County Department of Behavioral Health website. A portion of our website will provide a brief overview in Hmong about who we are, what we do, and how you can access some of these services/programs. There is more information on our website, but not all of it will be in Hmong. So we want you to get the information and resources you need in one place.

We are a city agency that provides services to individuals with emotional and mental health issues, including those with substance abuse or alcohol problems. We partner and work with many agencies in Fresno County. We provide counseling, substance abuse treatment, prevention, and other services to help individuals heal.

We provide free translation services to people in need.

 

What We Do  -DBH, in partnership with diverse community groups, is committed to providing quality services, leadership, and behavioral health interventions, helping individuals and families in our community recover.

Get Help

Everyone in Fresno County has access to information or services by calling the Access Line at 1-800-654-3937 24 hours a day, 7 days a week. We have a number you can call to get help with your health or substance abuse issues. This number can be used to get information, to get a phone assessment, to get referrals or services, or to get support for serious problems. This number is for adults and children.

Some Phone Numbers That Provide Help for Children and Adolescents:

 

  • Those seeking services for children and youth may visit the Children's Services at the Air Fresno Campus Monday through Friday, 8 a.m. to 5 p.m. at 2719 N. Air Fresno Dr. Ste. 107 Fresno, CA 93727  or call (559) 600-8918 or call the Access Line at 1-800-654-3937.
  • Individuals, families, and caregivers can contact the Youth Wellness Center at (559) 600-8918 for more information or to find services for youth ages 0-17. Information about services can also be obtained by calling the Access Line at 1 800 654-3937
  • School-based services may be a better option for families and individuals. School-based services provided by the Department and by schools receiving All4Youth funding can be accessed by calling the Access Line at 1 800 654-3937, calling the Department MF 8am to 5pm at (559) 600-6892 or All4Youth services MF 8am to 5pm at (559) 443-4800 or by calling your child’s school to ask about a referral to All4Youth services.
  • For youth experiencing mental health issues, there is a voluntary service available through the Crisis Stabilization Center. The youth hotline is (559) 512-8700 and you can visit the center in person at 4441 E. Kings Canyon Rd Fresno, CA 93702.
  • For youth at risk of experiencing violence, there is a voluntary Psychiatric Health Facility (PHF) that focuses on acute care, stabilization, community transition, and follow-up care for youth ages 12-17. The PHF youth facility is located at 4411 E. Kings Canyon Rd Building #319. Fresno, CA 93702 or call (559) 600-2382

 

Kev Pabcuam Rau Cov Tswvcuab

Ua Daim Ntawv Tib Txog Kev Pab (Grievance) 

Ua Daim Ntawv Tib Txog Kev Pab yog dab tsi? 

Ua daim ntawv Tib yog tib txog cov kev lawv pab koj, cov neeg pab koj, los yog cov kev pab. Nws tsis yog daim ntawv hais txog kev txiav txim siab rau cov kev pab (Notice of Adverse Benefit Determination-NOABD) 

Koj yeej ua tau daim ntawv Tib 

Txhua lub sij hawm 

Hu xov tooj rau, xa ntawv rau, los yog koj mus ntsib kiag 

Hais lus los yog sau ntawv mus los tau ib yam 

Koj ua koj mus, tus neeg muab kev pab pab ua rau koj, los yog koj muaj tus sawv cev pab koj ua 

 

Peb mam: 

Xa ib daim ntawv qhia koj tias peb tau txais lawm li ntawm 5 hnub 

Xa ib daim ntawv qhia koj tias peb txiav txim siab li cas lawm li ntawm 30 hnub 

 

Yuav Ua Daim Ntawv No Li Cas: 

Hu Rau: 1-800-654-3937 (TTY 711) Xa Ntawv Rau: Fresno County Department of Behavioral Health P.O. Box 45003 Fresno, CA 93718-9886 

Grievance Brochure/Form(PDF, 152KB)

Ua Daim Ntawv Mus Mloog Hais Kev Ncaj Ncees 

Ua daim ntawv mus mloog hais txog kev ncaj ncees yog dab tsi? 

Daim ntawv mus mloog kev ncaj ncees yog ib daim ntawv thov mus mloog xyuas qhov kev sau thiab txiav tsim siab rau hauv daim ntawv Notice of Adverse Benefit Determination (NOABD). Daim ntawv NOABD yog ib daim sau piav cov kev pab thiab koj tej kev nyuaj siab puas hlwb, xws li tsis kam kev pab rau koj, yuav tos ntev zog, txo cov kev pab, los yog nrho koj tawm ntawv cov kev pab. 

Koj yuav tau ua daim ntawv mus mloog hais kev ncaj ncees no li ntawm 60 hnub uas koj tau txais daim ntawv NOABD no. 

Koj yeej ua tau daim nawv mus mloog kev ncaj ncees no xws li: 

Hais Lus los yog sau ua ntawv mus 

Koj ua koj mus, tus neeg muab kev pab pab ua rau koj, los yog muaj tus sawv cev pab koj ua 

 

Peb mam xyuas: Tom qab peb saib koj daim ntawv thov mus mloog kev ncaj ncees tag, peb mam xa ib daim ntawv (Notice of Appeal Resolution -NAR) qhia txog peb qhov kev txiav txim siab ntawd rau koj. 

Xa ib daim ntawv qhia rau koj tias peb tau txais lawm li ntawm 5 hnub 

Xa daim ntawv txiav txim siab rau koj li ntawm 30 hnub (standard appeal) 

72 xuaj moo (ua qhov ceev) yog tias tos me ntsis yuav muaj kev puas tsuaj rau koj txoj sia, lub cev ntaj ntsug, los yog koj tej kev peev xwm ua ub no 

 

 

Yuav Ua Daim Ntawv Li Cas: 

Hu Rau: 

1-800-654-3937 (TTY 711) 

Xa Ntawv Rau: 

Fresno County Department of Behavioral Health P.O. Box 45003 Fresno, CA 93718-9886 

Appeal Brochure/Form(PDF, 163KB)

Tau Kev Pab & Tiv Thaiv Li Cas (Access & Care Protections) 

Hloov tus neeg muab kev pab 

Yog koj thov mus kom hloov tus neeg muab kev pab rau koj txoj kev nyuaj siab puas hlwb, koj yuav tau xa daim ntawv thov kom hloov tus neeg muab kev pab (Change of Provider). Qhov no mas yog nyob rau ntawv qhov koj tim tsum, xaiv, thiab seb cov neeg ua hauj lwm puas tus tshiab los hloov. 

Yog koj txhawj txog qhov tias yuav ntsib tus neeg qub uas ib txwm muab kev pab rau koj thaum lub caij maj mam hloov no ces saib mus rau ntawm qhov hais tias Pab Mus Ntxiv (Continuity of Care) 

Pab Mus Ntxiv 

Yog koj tseem niaj hnub tau txais kev pab thiab ho txhawj txog tias tsam muaj kev cuam tshuam rau txoj kev pab no ces koj yeej tau txais qhov kev Pab Mus Ntxiv-Continuity of Care ntawm tus neeg muab kev pab rau koj tsuas yog tias yuav tau ua raws sij hawm. 

Yog tias niaj hnub no koj yeej tau txais kev pab, tias sis tsuas yog txhawj txog qhov kev pab me ntsis xwb no ces koj yeej tau txais qhov hais tias Pab Mus Ntxiv tiam sis yuav tau ntsib raws sij hawm. 

Yog tias koj thov kom tau mus ntsib tus neeg muab kev pab tshiab no nces saib rau ntawm qhov hais Hloov Tus Neeg Muab Kev Pab Tshiab-Change of Provider. 

Daim Ntawv Tsis Caiv Cais Leej Twg (Non-Discrimination Notice) 

Lub koom haum pab txoj kev nyuaj siab puas hlwb -Fresno County Behavioral Health Plan tsis muaj txoj cai yuav cais ib tug neeg twg. Yog koj ntseeg tias muaj tus saib tsis tau koj thiab ua tsis ncaj ncees vim koj yog haiv neeg txawv xim nqaij, tuaj lwm qhov tuaj, hnub nyoog, xiam hoob khab, vim yog poj niam/txiv neej, los yog neeg tus cwj kev coj tag nrho. Koj yuav tau mus ua daim ntawv tib hais txog kev ncaj ncees uas lawv saib tsis tau koj. 

Non-Discrimination Notice(PDF, 246KB)

 

Neeg Mob Cov Cai & Kev Qhia (Patients' Rights & Advocacy) 

Yog koj tim tsum xav to taub txog koj muaj cai li cas los yog kev ua daim ntawv tib li cas hu rau: 

Patients' Rights Advocate (Kev Qhia Txog Neeg Mob Cov Cai) 

1-800-654-3937 (TTY 711) 

Patients’ Rights Poster(PDF, 345KB)

 

 

Phone Numbers and Services for Seniors-

 

  • Anyone can call the Access Line 24 hours a day at 1 800 654-3937 to learn about services, screenings, referrals, and contact and/or receive information about various services.
  • Individuals and families can seek help by calling the Urgent Care Wellness Center M-F from 8am to 6pm at (559) 600-9171 or by visiting 1925 E. Dakota Ave Fresno, CA 93726.
  • Individuals experiencing crisis can contact the Crisis Stabilization Center 24/7 at (559) 451-1008 or visit us at 4441 E. Kings Canyon Rd Fresno, CA 93702.
  • Senior Services  – Access the Access Line or call the senior services team at (559) 600-5755 for more information M-F 8am-5pm.
  • The Perinatal Wellness Center  employs a team of counselors, nurses, and social workers to provide stress relief services to pregnant and postpartum mothers and their infants, as well as fathers who are experiencing stress from helping at home or at work after the mother gives birth. Individuals can access self-help services by calling (559) 600-1033 or calling the Access Line at 1-800-654-3937.
  • Fresno Metro Area Outpatient Clinic  - Which also offers a variety of services can be contacted 24/7 at the Access Line or call directly M-F from 8 a.m. to 5 p.m. at (559) 600-4099 for more information, or you can visit the Urgent Care Wellness Center M-F from 8 a.m. to 6 p.m.
  • Public Defender - For information about the public defender's office, protections or other questions, you can call (559) 600-1500

 

More - Phone Numbers for Service Organizations 

Fresno Patients' Rights Advocate Program (559) 492-1652

Family Advocate Navigator (559) 600-6734

CalHOPE- Free statewide support 1-833-317-4673

Multi-Agency Access Program (MAP)- (559) 512-6777

National Suicide Prevention Lifeline- 988

Mobile Crisis Response - (559) 600-6000

If you would like to report a complaint or violation, please call the confidential hotline at 1-888-262-4174

Where Hope and Well-being Meet-

YBH-one-pager_Hmong.pdf(PDF, 747KB)

 

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