In This Section
· CalMHSA Website
· SmartCare Training Videos (Moodles)
· Password: How to Change Your Password:
o How to Recover Your Username:
o How to Reset Your Password:
If you get a “You are an Unauthorized User” error, submit a Fresh service ticket or Contract Providers without Fresh Service ticket access can request password reset at helpdesk@fresnodbh.freshservice.com
How-to-Guide-Key-Phrases.pdf(PDF, 339KB)
Scanning-and-Uploading-Documents-Into-SmartCare.pdf(PDF, 489KB)
DBH-Medical-Records-SmartCare.pdf(PDF, 200KB)
How-to-Add-a-Scanned-Release-of-Information-to-the-Release-of-Information-Log-in-SmartCare-1.docx(DOCX, 130KB)
ROI-English.pdf(PDF, 73KB)
ROI-Hmong.pdf(PDF, 720KB)
ROI-Spanish.pdf(PDF, 631KB)
Special-Populations-NYCU.pdf(PDF, 113KB)
Full SmartCare User Front Desk/Reception
SmartCare-EHR-New-User-Front-Desk-June-2025.pdf(PDF, 334KB)
SmartCare-EHR-New-User-Front-Desk-July-2025.pdf(PDF, 334KB)
SmartCare-EHR-New-User-Front-Desk-August-2025.pdf(PDF, 334KB)
SmartCare-EHR-New-User-Front-Desk-September-2025.pdf(PDF, 337KB)
EHR-New-User-Training-Billing.pdf(PDF, 190KB)
Full-User-SmartCare-Training-Front-Desk-4.pptx(PPTX, 2MB)
1-Assigning-To-A-Program.pdf(PDF, 211KB)
2-Treatment-Team.pdf(PDF, 158KB)
3-Scheduling-Staff-Calendar.pdf(PDF, 306KB)
4-Checking-A-Person-Into-An-Appointment.pdf(PDF, 175KB)
5-Reschedule-An-Appointment.pdf(PDF, 245KB)
6-Remove-Client-From-Staff-Caseload.pdf(PDF, 184KB)
7-Discharge-From-Program.pdf(PDF, 174KB)
8-Add-Favorites-To-SmartCare.pdf(PDF, 151KB)
9-Reoccurring-Appointments.pdf(PDF, 105KB)
SmartCare-Referral-Workflow-General.pdf(PDF, 268KB)
User-Guide-MH-Timeliness-Records.pdf(PDF, 355KB)
MedCCC - Library (ca.gov)
CalMHSA Procedure Code Definitions (Link)
MH-SmartCare-Lite-User-Guide-1-12-24.pdf(PDF, 341KB)
Problem-List-Perinatal-1.docx(DOCX, 62KB)
NOABD-Timely-Access-Notice-1.docx(DOCX, 459KB)
NOABD-Termination-Notice-Direct-Service.docx(DOCX, 463KB)
NOABD-Delivery-System-Denial-Notice-1.docx(DOCX, 457KB)
PPG-2.1.14D.pdf(PDF, 460KB)
Screening-and-Transition-of-Care-Tools.pdf(PDF, 149KB)
SigWeb-Installation-Guide-Version-1.7.pdf(PDF, 236KB)
SmartCare-Software-and-Hardware-Requirements.pdf(PDF, 65KB)
CalMHSA Contract provider Data Entry Only
SmartCare-Service-Correction-Request.xlsx(XLSX, 58KB)
https://www.fresnocountyca.gov/Departments/Behavioral-Health/Providers/Contract-Provider-Resources/Contract-Provider-Forms
MH Full SmartCare User
SmartCare-New-Users-MH-June-2025.pdf(PDF, 318KB)
SmartCare-New-Users-MH-July-2025.pdf(PDF, 319KB)
SmartCare-New-Users-MH-August-2025.pdf(PDF, 322KB)
SmartCare-New-Users-MH-September-2025.pdf(PDF, 320KB)
MH-SmartCare-Training-Checklist.pdf(PDF, 244KB)
Full-User-SmartCare-Training-MH-3.pptx(PPTX, 3MB)
Group-User-Guide.pdf(PDF, 3MB)
User-Guide-DMC-Timeliness-Records.pdf(PDF, 524KB)
https://www.fresnocountyca.gov/Departments/Behavioral-Health/Providers/Contract-Provider-Resources/Substance-Use-Disorder-Providers
SUD-Services-Billing-Overview.pdf(PDF, 96KB)
Procedure-Code-List-By-Modality-3-5-24.xlsx(XLSX, 27KB)
SmartCare-Training-SUD-Reporting-1.29.24.pdf(PDF, 443KB)
Smartcare-QM-training-1.pdf(PDF, 912KB)
SmartCare-Training-File-Uploads.pdf(PDF, 192KB)
SUD Full SmartCare User
SmartCare-EHR-New-Users-SUD-June-2025.pdf(PDF, 303KB)
SmartCare-EHR-New-Users-SUD-July-2025.pdf(PDF, 302KB)
SmartCare-EHR-New-Users-SUD-August-2025.pdf(PDF, 303KB)
SmartCare-EHR-New-Users-SUD-September-2025.pdf(PDF, 304KB)
Full-User-SmartCare-Training-SUD-3.pptx(PPTX, 2MB)
If you have a Behavioral Health emergency please call 9-1-1
Central Valley Suicide Prevention Lifeline 988
Mobile Crisis Response (559) 600-6000
For Access to Services or the Crisis Line, 1 800 654-3937
CalHOPE Warm Line 1 833 317-HOPE(4673)